FAQs

Here you will find answers to the most frequently asked questions. If you cannot find the answer you are looking for, please contact our support team at support@elizalondon.com.

Orders

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to update.

Can I change or cancel my order?
If you need to cancel or make changes, please contact our support team immediately. If the order has already been shipped, we cannot cancel it, but you can return it once it arrives.

Shipping

How much does shipping cost?
We offer Free Standard Shipping on all orders.

How long will it take to receive my order?
Standard delivery time is 4-12 business days. We ship Monday through Friday.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, and in their original packaging with all tags attached.

How do I start a return?
Email us at support@elizalondon.com with your order number. Our support team will provide instructions.

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Customer Support

Email: support@elizalondon.com
Phone: +44 7848 145535
Contact: Contact Us
Business Address: 30 N Gould St Ste N, Sheridan, Wyoming, 82801
Company Number: 2025-001851892

Customer service hours:

Monday to Friday: 8:00 AM – 5:00 PM GMT
We aim to respond to all enquiries within 1–2 business days.